Cancellation & Refund Policy for Outright Creators
At Outright Creators, we are committed to delivering high-quality digital services, including video production, graphic design, website development, and marketing solutions. We understand that circumstances may change, and you may need to cancel a service or request a refund.
This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be processed. All refunds are subject to management discretion, and prior notification is required. Any disputes will be settled within 7 business working days.
Refund Eligibility
All refunds are processed only at the discretion of our management and are subject to approval based on:
- The stage of project completion.
- The nature of the service provided.
- Prior notification of cancellation by the client.
Non-Refundable Services
Certain services are not eligible for refunds, including:
- Custom digital content such as video production, graphic design, and web development.
- Services where substantial work has already been delivered.
- Third-party costs (e.g., domain registration, hosting services, paid advertisements, software licenses).
Refund Processing Time
- If a refund is approved, it will be processed within 7 business working days via the original payment method.
- Outright Creators is not responsible for delays caused by banking institutions or payment gateways.
